How to Fix Quickbooks Error H505
QuickBooks Error H505 is a common issue that occurs when a user tries to access a company file that is located on another computer, and QuickBooks cannot establish a connection with the server. This error is part of the H series errors in QuickBooks, which are related to hosting issues.
Here is a step-by-step solution to fix QuickBooks Error H505:
Step 1: Check Hosting Settings
Open QuickBooks on all computers.
Go to the 'File' menu and select 'Utilities.'
Verify that the host computer is set as the host in multi-user mode.
If not, choose 'Host Multi-User Access.'
Step 2: Update QuickBooks
Ensure you are using the latest version of QuickBooks.
Go to the 'Help' menu and select 'Update QuickBooks Desktop.'
Choose the 'Update Now' tab and click 'Get Updates.'
Restart QuickBooks after the update is complete.
Step 3: Configure Firewall Settings
Check the firewall settings on all computers.
Add exceptions for QuickBooks ports:
TCP: 8019, 56728, 55378-55382
UDP: 30301
Restart the computers after adjusting firewall settings.
Step 4: Verify QuickBooks Services
Press 'Windows + R' to open the Run dialog.
Type "services.msc" and press Enter.
Locate and double-click the 'QuickBooksDBXX' service (XX represents the version).
Set the startup type to 'Automatic' and click 'Apply.'
Start the service and click 'OK.'
Step 5: Check Hosts File
Open the hosts file on each computer:
C:\Windows\System32\Drivers\Etc\hosts
At the end of the file, add the server's IP address and name.
Step 6: Use QuickBooks Database Server Manager
Install QuickBooks Database Server Manager on the host computer.
Scan the company file folder and check the results.
If the company file is not listed, click 'Add Folder' to include it.
Step 7: Test Connection
Open QuickBooks on each computer.
Proceed to the 'File' menu and choose 'Switch to Multi-User Mode.'
Ensure all computers can access the company file without encountering Error H505.
Step 8: Contact QuickBooks Support
For more help, get in touch with QuickBooks Support if the problem continues. Give them a thorough rundown of the actions you took and any error messages you encountered.
By following these steps, you should be able to resolve QuickBooks Error H505 and ensure smooth multi-user access to your company file.
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